Online Catalog Help

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• Make sure that you have registered with your local library and received a library card.
• Make sure that you have provided your local library with a valid email address. This will allow you to modify your PIN and receive notices when an item you have requested has arrived or something checked out has become overdue.
• If you have not established a PIN, go to the My Account page, enter the barcode from your library card, and leave the PIN field blank. After clicking “submit”, you will be prompted to create a PIN. This can be any combination of letters and numbers.
• Remember that this login information will also allow you to access our collection of databases, and digital downloads.
• After logging in you will be able to renew books, place holds, and create lists. If you have any questions, please contact your local library.

To create a PIN when first logging in:

• Log into your My Account.
• Enter the barcode from your library card.
• Leave the PIN field blank.
• You will be prompted to create a PIN. It can be a any combination of letters and numbers however the system will reject PINs that are not complex. For example, 1111 or 1234 are not allowed.

To modify your PIN:

• Log into your My Account.
• On this screen you should see the “Modify Your PIN” button – leftmost button, under your name, above the “Search the Catalog” box.
• Click on the “Modify Your PIN” button.
• A pop-up box will open, prompting your to enter your old PIN once and your new PIN twice.
• Fill out the information and click “Submit”.

If you have forgotten your PIN:

• Go to the login page for My Account.
• Click “Forget your PIN?”
• Enter your barcode on the next page and click “submit.”
• If you have an email address on file, an message will be sent with a link to reset your password.
• If you do not have an email address on file, you will need to come to the library to reset your password. Be prepared to show your library card and/or picture ID.

Notifications are sent by our system when your items are coming due and when items you have requested are available for pickup.  When new patrons get cards, we default to email notifications if an email address was supplied.  If no email address was supplied, notifications come via automated phone call.  Text (SMS) notifications can be added to any other notification method, and they are the quickest way to be notified when an item is ready for you.

Changing Your Notification Method

To change your notification method, login to your account (see instructions above).

• Click on your name in the upper right corner of the screen.
• Click on the “Edit Account” button.
• Select your preferred notification method and add the information, if needed.
• Scroll to the bottom of the page and click “Submit.”

Add Text (SMS) Notifications

In addition to the standard notification methods, you can also get text (SMS) alerts on your mobile phone. If your mobile service charges text messaging rates, those rates will apply.  To add text notifications, login to your account.

• Click on your name in the upper right corner of the screen.
• Click on the “Edit Account” button.
• Scroll to the Mobile Settings area and enter your phone number, area code first.
• Check the box to opt in.
• Scroll to the bottom of the page and click “Submit.”
• You will receive a text message to confirm your choice.  You must reply by typing “yes” to complete the signup process.

You can stop the text messaging service at any time by replying STOP, STOP ALL, END, QUIT, CANCEL, or UNSUBSCRIBE.  A staff member can also assist with unsubscribing.

• When you find an item you wish to request, find and click “Request”. You may be prompted to select a specific copy of the item.
• You will be asked to enter your library card number and your PIN.
• You then must select a library where you would like to pickup your title.
• When your item arrives the library will notify you by phone or email.
• You will have 7 business days to pick your item up.
• You can log into your My Account to monitor your requests, change the pickup location or cancel them.
• If the items you requested are in demand you will be placed in a queue. Requests are filled locally by the owning library first and then made available to other library’s patrons.

Starting February 1, 2022, auto-renewals will be implemented for all UHLS libraries. If an item is eligible for renewal, it will be renewed automatically. For more information about automatic renewals, please visit our information page.

To change the pick-up location:

• Log into your My Account.
• Click on the link for your requests.
• Use the drop down menu under the column pickup location to change the library.

To cancel the request:

• Log into your My Account.
• Click on the link for your requests.
• Check the box next to the item you would like to cancel.
• Click on the button “Update List”.
• You will be prompted if you would like to proceed. After clicking yes, you will be returned to your My Account page.

To freeze the request:

If you plan on going on vacation or otherwise be unable to pick up requests when they arrive at the library, you can freeze them.

• Log into your My Account.
• Use the link in your My Account for requests.
• Check the box under the column “Freeze”.
• Select the “Update List” button. You will be prompted to proceed.
• You may only “freeze” requests that have a waiting list.