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Credit Card Transactions Policy

Revised and Amended 12/18/2018 by the Board of Trustees
Credit Card Transactions PDF

Policy Statement

For the convenience of its patrons, the East Greenbush Community Library provides the option of paying Library bills and fines by credit or debit card. Payments are encrypted to protect financial information. Credit card data is not retained by the Library.

General Guidelines

Credit cards may be used to pay for fines, fees, and donations payable to the East Greenbush Community Library. The East Greenbush Community Library accepts VISA, MasterCard, American Express, Discover, JCB, and UnionPay. The Library is subject to compliance with all laws, statutes, and reasonable terms and conditions associated with accepting these credit cards. Cash advances or cash back transactions are prohibited.

The Library does not charge a fee for credit card use. The Library reserves the right to refuse service or cancel transactions at any time if fraud or an unauthorized or illegal transaction is suspected.

Completion of a payment transaction is contingent upon both the authorization of payment by the applicable credit card company or financial institution and acceptance of payment by the Library.  If a credit/debit card payment is unable to be processed (rejection or otherwise), the patron will still be responsible to provide payment.

Refunds

Refunds for lost materials paid by credit card will be issued through the Library’s Accounting Office. Refunds will be issued to the original credit card. Refunds for lost materials are given following the guidelines established in the circulation policy.

Payment Receipts

Paperless receipt will be automatically provided by entering your email address during the transaction. A paper receipt will only be provided by Library staff upon request.

Chargebacks/Disputes

In the event that the Library is notified of a dispute, the Director and Bookkeeper will investigate the transaction and respond as necessary, up to and including reinstating fines and or fees.

We respect your privacy.  Credit/debit card transaction details collected are encrypted at point of swipe and third-party vendors are required to comply with all required PCI-DSS (PCI-DSS stands for Payment Card Industry Data Security Standards). Information is kept private and is not used for any other purpose.  

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Subject East Greenbush Card UHLS Card UHLS MyCard
Library Card Registration Free to any individual who resides or pays taxes in the East Greenbush Community Library taxing district or Town of Schodack. Cards expire and must be renewed every three years.

Free to any individual who volunteers or works at the EGRN Library. Cards expire and must be renewed yearly.

Free to partner educational agencies with verified employment. Cards expire and must be renewed yearly.

Those that live outside the UHLS area may purchase a temporary card at the price established by our Table of Fines and Fees. Cards expire and must be renewed yearly.

All ages eligible. Youth under age 16 must have their application completed and signed by a parent or guardian, who provides acceptable identification for them.

Card blocked at $5 or more in replacement costs or fines/fees

Fines vary according to individual library rules and UHLS resource sharing rules. The EGRN Table of Fines and Fees are applicable for items which are checked out from the East Greenbush Community Library

 Free to residents residing in a community served by a UHLS library.

All ages eligible. Youth under age 16 must have their application completed and signed by a parent or guardian, who provides acceptable identification for them.

UHLS library cards expire and must be renewed every three years.

Card blocked at $5 or more in replacement costs or fines/fees

Fines vary according to individual library rules and UHLS resource sharing rules. The EGRN Table of Fines and Fees are applicable for items which are checked out from the East Greenbush Community Library

 The UHLS MyCard is a fine-free, limited-access library card for youth. It is intended to address multiple barriers to serving youth and families, including:

  • Barriers to access related to fines (e.g. computer access, checking out materials)
  • Parents not present for a child’s library card registration
  • Previous fines on a child’s card

Free for youth residing in a community served by a UHLS library.Applicants 18 and under who are applying for a limited use, UHLS Youth Only MyCard, need to provide name, address, and date of birth.UHLS library cards expire and must be renewed every three years.Youth ages birth to 18 can register unaccompanied, or with the help of a caregiver or relative who is not the child’s parent/guardian.This card may be used at all UHLS Libraries except for the Colonie Town Library.

Card blocked at $10 or more in replacement costs.

No fines for late items
Limits on # of Materials Borrowed Unlimited checkouts Unlimited checkouts Limited total items: Can only have 3 items checked out on their card at a time
Types of Items All eligible item types. All eligible item types except Museum Passes, ILL, and Hot off the Press. Active paid members of the Friends of the East Greenbush Community Library have access to all lending collections. Only items eligible to be borrowed are books (any age level), juvenile and young adult (teen) audiobooks, and juvenile and young adult (teen) DVDs.
Databases/Digital Content EGRN and UHLS subscription databases and digital content UHLS subscription databases and digital content Only items eligible to be borrowed are books (any age level), juvenile and young adult (teen) audiobooks, and juvenile and young adult (teen) DVDs.
Interlibrary Loan Nationwide UHLS Libraries UHLS Libraries
Program Registration Unlimited except by limited program capacity Preference given to resident cardholders Preference given to resident cardholders